At Pageflip, we aim to deliver a seamless shopping experience. If you’re unsatisfied with your purchase or encounter an issue, our Refund & Returns Policy is here to support you.

How to Return an Item
We accept returns for both defective and non-defective items. To return your item(s) for a refund, follow these steps:

Condition: Items must be in their original condition (used books should match the condition they were received in).
Timeframe: Return the item within 60 days of delivery.
Documentation: Include a copy of your order receipt. If unavailable, add a note with your name, address, and order number inside the package.
Fees: No restocking fees apply.
Shipping: Use the prepaid return label included with your order to send your package to:

Freepost
Pageflip Returns Department
42 Bedford Square
London
England
WC1B 3HX

Important Notes
Free Returns: A prepaid return label is provided for all returns—no additional shipping costs to you.
Exchanges: Exchanges are not available at this time. For replacements, please place a new order.
Damaged/Incorrect Items: If your item arrives damaged or incorrect, contact us at help@pageflip.co.uk or +442034888242 before returning it for immediate assistance.

Refunds
Processing: Refunds will be processed within 7 business days of receiving your return.
Payment Method: Refunds are issued to the original payment method.
Delays: If your refund isn’t reflected within 7 business days, contact us at help@pageflip.co.uk or +442034888242.
Confirmation: You’ll receive an email notification once your return is processed.

FAQ
Q: Can I update my delivery address after ordering?
A: Yes! Contact us immediately after placing your order to adjust the address.

Q: Are used items eligible for returns?
A: Yes. We accept returns for new and used books, provided they are in the same condition as received.

Q: Who covers return shipping costs?
A: We do! A prepaid label is included with every order.

Contact Us
For questions or assistance with returns, don’t hesitate to contact us:

Email: help@pageflip.co.uk
Phone: +442034888242

Legal Compliance
This policy is crafted to comply with all applicable local, national, and international laws governing returns and refunds.