Delivery Information
At Pageflip, we aim to deliver your books quickly and reliably. Below you’ll find detailed information about our shipping processes, including processing times, delivery options, and steps to take if issues arise.
Order Processing and Handling Times
Orders placed before 6:00 PM (local time) are processed the same day. Orders received after 6:00 PM will be processed on the next business day. All orders are carefully packaged and dispatched within 1 business day after processing.
Shipping Methods and Transit Times
We collaborate with Royal Mail and DHL Couriers for all deliveries to guarantee reliable and timely shipping. Once your order is shipped, you’ll receive a confirmation email with tracking details.
Estimated Delivery Timeframes:
– United Kingdom: 1-5 business days
– Europe: 2-7 business days
– Rest of the World: 7-10 business days
Please note that delivery timeframes are estimates and may vary depending on factors such as customs clearance and local postal service operations.
Worldwide Delivery
We offer free worldwide delivery to these countries:
A – Albania, American Samoa, Andorra, Antigua and Barbuda, Argentina, Aruba, Austria, Australia
B – Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia & Herzegovina, Brazil, Bulgaria
C – Canada, Cayman Islands, China, Cocos (Keeling) Islands, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic
D – Denmark, Dominica, Dominican Republic
E – El Salvador, Estonia
F – Faroe Islands, Fiji, Finland, Falkland Islands, France
G – Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guernsey
H – Hong Kong, Hungary
I – Iceland, Indonesia, Ireland, Israel, Italy
J – Jamaica, Japan, Jordan
L – Latvia, Liechtenstein, Lithuania, Luxembourg
M – Macau, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro
N – Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway
O – Oman
P – Peru, Philippines, Poland, Portugal, Puerto Rico
Q – Qatar
R – Reunion, Romania
S – Saint Helena, Saint Lucia, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland
T – Taiwan, Thailand, Trinidad And Tobago, Turkey
U – Ukraine, United Arab Emirates, United Kingdom, United States, US Virgin Islands
V – Vanuatu, Vatican
What to Do If Your Order Doesn’t Arrive
If your order hasn’t reached you within the expected timeframe, please try these steps:
1. **Check Your Tracking Information**: Use the tracking link in your confirmation email to monitor your order’s status.
2. **Ask Your Neighbors**: Packages are sometimes delivered to neighbors.
3. **Visit Your Local Post Office**: If you weren’t home during delivery, your package may be awaiting collection.
4. **Schedule a Redelivery**: If you missed the delivery attempt, use the tracking link or contact DHL to arrange a convenient redelivery time.
If these steps don’t resolve the issue, please get in touch with our customer service team for help.
Contact Information
For assistance with your delivery, please contact us:
– Email: help@pageflip.co.uk
– Phone: +442034888242
Returns and Refunds
If your delivery arrives but you’re not satisfied with your purchase, you may return items within 60 days of receipt. For more details, please see our Refund & Returns Policy.