Last modified: January 2025
We value the privacy of all visitors and members who register on our website. We are dedicated to ensuring a secure experience, whether you’re using our online services or contacting us by phone, including any customer assistance (“Services”).
Policy Objective
This privacy policy (“Privacy Policy”) describes how we gather, process, and safeguard any personal data we collect about you, and the purposes for which we utilize it. It also details your rights regarding your personal information and how you can ask us to remove, update, or transfer it, or provide you with access to it.
We urge you to review this Privacy Policy thoroughly to make well-informed choices about using our Sites and Services. Please be aware that this Privacy Policy should be read alongside our Terms of Use. It applies exclusively to personal information that we obtain through our own channels, not that collected by any third parties.
Our Identity and Business
Our Sites and Services are managed by our bookstore (referred to as “we,” “us,” or “our”). We are incorporated as a company in England and Wales with company number 16291186, and our registered headquarters is at 42 Bedford Square, London, England, WC1B 3HX.
We function as the data controller responsible for your personal information and adhere to all applicable UK data protection laws and regulations. Any references to “Pageflip LTD,” in this document should be interpreted as references to our company or affiliate partners, where relevant.
How to Reach Us
If you have any inquiries about this Privacy Policy or wish to exercise your privacy rights, please reach out to our Data Protection Officer at:
• Email: help@pageflip.co.uk
• Mail: Data Protection Officer, 42 Bedford Square, London, England, WC1B 3HX.
What Personal Data We Collect and How We Use It
We may gather various types of personal information depending on your interaction with us, such as your name, contact details, order and payment information, account credentials, IP addresses, social media handles, reviews, and any other personal data you voluntarily provide.
We collect this information to confirm your identity, fulfill product or service orders, enhance and improve our offerings, address customer inquiries, meet legal requirements, enforce agreements, protect against fraud, and for other legitimate business purposes. When we collaborate with or share responsibilities with affiliates, we might share certain personal information as needed to complete orders or respond to inquiries.
We also collect personal information that you voluntarily submit, such as when you establish an account or place an order on our Sites. Your contact and payment details assist us in processing orders, delivering products, and handling returns or refunds. We may share your information with secure payment providers, delivery and courier services, and (with your permission) event hosts or co-promoters if applicable.
Legal basis: Our usage of your personal information is generally necessary to fulfill our obligations under a contract with you or to pursue our legitimate interests in providing the best products and services. Where required by law, we obtain your consent (for example, for certain marketing communications or location data).
How We Obtain Your Consent
Where we rely on your consent for processing personal information, you provide consent at the time of collection or by contacting us using the details in this Privacy Policy. You can withdraw consent at any time.
Our Usage of Cookies and Similar Technologies
We employ cookies, pixels, and log files on our Sites. For comprehensive information on how we use these technologies and how you can manage them, please consult our Cookie Policy.
Third-Party Links and Services
Our Sites may contain links to third-party websites or services not under our control. Once you navigate away from our Sites, this Privacy Policy no longer applies. We are not responsible for how other websites or services handle your personal information, so please review each external provider’s policy for details.
How Long We Keep Your Personal Information
We retain your personal information only for the duration necessary to fulfill the purposes described in this Privacy Policy and comply with legal requirements. We will never store your personal data longer than needed.
Confidentiality and Security of Your Personal Information
We implement appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. Our staff and data processors are bound by confidentiality obligations. However, no data transmission or storage system is guaranteed to be 100% secure.
How to Access Your Information and Your Other Rights
You have several rights regarding the personal information we hold about you:
• Access: Request a copy of the personal information we process and details on how we process it.
• Rectification: Ask us to correct or complete inaccurate or incomplete personal information.
• Erasure: Request deletion of your personal information under certain circumstances.
• Restriction: Ask us to suspend the processing of your personal information under certain conditions.
• Data portability: Obtain and reuse your personal information in a structured, commonly used format or request that we transfer it to a third party.
• Object: Object to processing based on legitimate interests, or to direct marketing at any time.
• Automated decision-making: Not to be subject to a decision based solely on automated processes if it significantly affects you legally or similarly.
• Withdraw consent: Where we rely on consent, you can withdraw it at any time.
• Lodge a complaint: With a local supervisory authority if you believe we have not complied with legal requirements.
Deleting Your Data
If you wish to delete your account or request complete data erasure, you can do so through your account settings or by contacting us at help@pageflip.co.uk (or by mail at our London address). Account deletion anonymizes your name, display name, and order records. For full data erasure, we will remove all personal information except where required to maintain legal or regulatory obligations.
Amendments to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our use of personal information or to comply with new legal requirements. If we make significant changes, we will notify you by email. We encourage you to review this policy regularly to stay informed of how we use and protect your personal information.